Transform Your Brand's Digital Presence

Information We Collect

At AdFocus Solutions LLC ("we," "our," or "us"), we are committed to protecting your privacy. We collect several types of information from and about users of our website, including:

• Personal identification information: Name, email address, phone number, business name, mailing address, tax identification number, and other contact details you provide when filling out our contact form or communicating with us.
• Business information: Information about your business, industry, marketing goals, requirements, business structure, ownership information, and beneficial ownership details that you share with us.
• Financial information: Payment information, billing details, transaction history, and banking information necessary to process payments and provide services.
• Usage data and cookies: Information about how you interact with our website, including IP address, browser type, pages visited, time spent on pages, and other diagnostic data.
• Device information: Hardware model, operating system, unique device identifiers, and mobile network information.

How We Use Your Information

We use the information we collect for various purposes, including:

• Service delivery: To provide and maintain our digital marketing services, respond to your inquiries, and fulfill your requests.
• Communication: To contact you with service-related notices, marketing communications (where permitted), and updates about our services.
• Payment processing: To process transactions, send invoices, and manage billing for our services.
• Compliance and verification: To verify your identity, conduct background checks, comply with Know Your Customer (KYC) requirements, and fulfill anti-money laundering (AML) obligations.
• Marketing: To send you promotional materials and other information that may be of interest to you, in accordance with your communication preferences. You may opt-out at any time.
• Legal compliance: To comply with applicable laws, regulations, legal processes, and to respond to requests from law enforcement or regulatory authorities.
• Fraud prevention: To detect, prevent, and address fraud, security issues, and other illegal activities.
• Business operations: To analyze trends, administer our website, track user activities, and improve our services.

How We Share Your Information

We may share your information with:

• Service providers: Third-party vendors who perform services on our behalf, including payment processors, hosting providers, and analytics services.
• Financial institutions: Banks and payment processors necessary to facilitate transactions and maintain business accounts.
• Legal and regulatory authorities: When required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• Professional advisors: Lawyers, accountants, auditors, and other professional advisors as needed.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Secure data storage and backup systems
• Employee training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining information for tax, accounting, legal, and regulatory compliance purposes, which may require us to retain information for up to 7 years or longer as required by applicable law.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request access to your personal information.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your personal information, subject to legal retention requirements.
• Opt-out: The right to opt-out of marketing communications.
• Data portability: The right to receive your data in a structured, commonly used format.
• Objection: The right to object to certain types of processing.

To exercise these rights, please contact us using the information provided on our website.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to the United States and other jurisdictions as necessary to provide our services.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us through the contact information provided on our website.

Acceptance of Terms

By accessing and using the services of AdFocus Solutions LLC ("Company," "we," "our," or "us"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by these terms, please do not use our services. Your continued use of our services constitutes acceptance of any modifications to these terms.

Company Information

AdFocus Solutions LLC is a legally registered business entity operating in accordance with all applicable federal, state, and local laws. Our business is conducted with full transparency and compliance with all regulatory requirements.

Description of Services

AdFocus Solutions LLC provides digital marketing and advertising services including but not limited to: digital advertising, marketing strategy, e-commerce solutions, graphic design, store management, SEO, content marketing, social media management, email marketing, and related consulting services. All services are provided on an as-is basis and we reserve the right to modify, suspend, or discontinue any service at any time without notice, subject to contractual obligations.

Service Agreements and Contracts

Specific services will be outlined in individual service agreements or statements of work. These agreements will detail:

• Scope of services to be provided
• Pricing and payment terms
• Deliverables and timelines
• Performance metrics and expectations
• Termination conditions

In the event of any conflict between these Terms of Service and a specific service agreement, the service agreement shall prevail.

Payment Terms

All fees for services must be paid according to the payment schedule outlined in your service agreement. We accept payment via:

• Bank transfer (ACH/Wire)
• Credit/Debit card
• Other approved payment methods

Late payments may be subject to interest charges of 1.5% per month (or the maximum rate permitted by law) and may result in suspension of services. All prices are in U.S. Dollars unless otherwise specified.

Client Obligations

As a client, you agree to:

• Provide accurate and complete information necessary for service delivery
• Cooperate with reasonable requests for information or access
• Make timely payments for services rendered
• Comply with all applicable laws and regulations
• Provide necessary approvals and feedback in a timely manner
• Ensure you have proper authorization to engage our services

Intellectual Property Rights

Company Materials: All intellectual property rights in our proprietary methodologies, processes, tools, and pre-existing materials remain the exclusive property of AdFocus Solutions LLC.

Client Materials: You retain all rights to materials you provide to us. By providing materials, you grant us a license to use them solely for the purpose of delivering services.

Work Product: Ownership of deliverables created specifically for you will be addressed in individual service agreements. Generally, upon full payment, you will receive appropriate usage rights to work product created for your business.

Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of the business relationship. This obligation continues for 3 years after termination of services, unless otherwise specified in a separate non-disclosure agreement.

Warranties and Disclaimers

We warrant that services will be performed in a professional manner consistent with industry standards. However:

• Services are provided "as is" without warranties of any kind, express or implied
• We do not guarantee specific business results or outcomes
• We are not responsible for changes in third-party platforms (Google, Facebook, etc.)
• Digital marketing results depend on many factors outside our control

Limitation of Liability

To the maximum extent permitted by law, AdFocus Solutions LLC shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Any damages exceeding the amount paid for services in the 12 months preceding the claim

This limitation applies regardless of the legal theory upon which the claim is based.

Indemnification

You agree to indemnify and hold harmless AdFocus Solutions LLC from any claims, damages, or expenses arising from:

• Your breach of these terms
• Your violation of any law or third-party rights
• Content or materials you provide to us
• Your use of our services

Termination

Either party may terminate services according to the terms specified in the service agreement. Generally:

• Either party may terminate with 30 days written notice
• We may terminate immediately for non-payment or breach of terms
• Upon termination, you must pay for all services rendered up to the termination date
• Certain obligations (confidentiality, payment, IP rights) survive termination

Anti-Money Laundering and Compliance

AdFocus Solutions LLC is committed to complying with all applicable anti-money laundering (AML) laws and regulations. We reserve the right to:

• Verify client identity and business legitimacy
• Request documentation regarding business operations and funding sources
• Report suspicious activities to appropriate authorities
• Refuse or terminate services if we cannot complete required verification

Dispute Resolution

Any disputes arising from these terms or our services shall be resolved through:

• Good faith negotiation between the parties
• If negotiation fails, binding arbitration in accordance with the rules of the American Arbitration Association
• Arbitration shall take place in the state where AdFocus Solutions LLC is registered
• Each party bears their own costs unless otherwise awarded by the arbitrator

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the state where AdFocus Solutions LLC is registered, without regard to conflict of law provisions.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms of Service, together with any service agreements and privacy policy, constitute the entire agreement between you and AdFocus Solutions LLC regarding the use of our services.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified terms.

Contact Information

For questions about these Terms of Service, please contact us through the contact information provided on our website.

Our Commitment

At AdFocus Solutions LLC, we strive to provide exceptional service and complete customer satisfaction. This refund policy outlines the terms and conditions under which refunds may be issued for our services.

Eligibility for Refunds

Refunds are considered on a case-by-case basis and are subject to the following conditions:

• Timeframe: Refund requests must be submitted in writing within 14 days of payment for initial services, or within 7 days for recurring/monthly services.
• Services rendered: Services already rendered, including work completed, campaigns launched, or deliverables provided, are generally non-refundable.
• Prepaid services: Prepaid services that have not yet been initiated may be eligible for full or partial refund, minus any setup fees or administrative costs already incurred.
• Monthly retainers: Retainer clients may cancel with 30 days written notice. Refunds for prepaid unused services will be calculated on a pro-rata basis.
• Project-based work: For project-based services, refunds will be calculated based on the percentage of work completed at the time of cancellation.

Non-Refundable Items

The following are not eligible for refunds:

• Third-party costs (advertising spend, software licenses, stock images, etc.)
• Setup fees and onboarding costs
• Completed deliverables or services already rendered
• Custom work that has been approved by the client
• Services terminated by us due to client breach of terms
• Consulting hours already delivered
• Time spent on strategy, research, or planning already provided

Refund Request Process

To request a refund:

1. Submit a written refund request via email to the contact provided on our website
2. Include your full name, business name, service agreement details, and reason for refund request
3. Provide any relevant documentation supporting your request
4. Allow up to 10 business days for review of your request

We will respond to all refund requests in writing within 10 business days of receipt.

Refund Approval Process

If your refund is approved:

• You will receive written confirmation of the approved refund amount
• Refunds will be processed within 10 business days of approval
• Refunds will be issued to the original payment method used
• Depending on your financial institution, it may take 5-10 additional business days for the refund to appear in your account

Partial Refunds

In some cases, partial refunds may be granted:

• When services are partially completed
• When deliverables are partially delivered
• When agreed-upon service levels have not been met
• Based on the value of services not yet rendered

The refund amount will be calculated fairly based on work completed and value delivered.

Service Dissatisfaction

If you are dissatisfied with our services, we encourage you to:

• Contact us immediately to discuss your concerns
• Allow us the opportunity to address issues and improve service delivery
• Work with us to find a mutually satisfactory solution

We are committed to client satisfaction and will make reasonable efforts to resolve any service issues before a refund request is necessary.

Cancellation Policy

One-time projects: Cancellation must be requested in writing. Charges apply for work completed up to the cancellation date.

Monthly services: Require 30 days written notice. Service continues through the notice period, and payment is required for that period.

Annual contracts: Early termination may be subject to early termination fees as specified in the service agreement.

Disputed Charges

If you believe you have been incorrectly charged:

• Contact us directly before initiating a chargeback with your bank
• We will investigate all billing disputes promptly
• Provide documentation of the disputed charge
• We will work in good faith to resolve all legitimate billing errors

Initiating a chargeback without first attempting to resolve the issue with us may result in suspension of services and legal action to recover costs.

Force Majeure

Refunds will not be provided for service delays or non-performance caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of government, acts of war, pandemic, or third-party platform outages.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting. Your continued use of our services after changes constitutes acceptance of the modified policy.

Contact Us

For questions about this refund policy or to request a refund, please contact us through the contact information provided on our website.

What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They are widely used to make websites work more efficiently, provide a better user experience, and provide information to website owners about how visitors interact with their sites.

How We Use Cookies

AdFocus Solutions LLC uses cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, understand visitor preferences, and deliver personalized content and advertisements.

Types of Cookies We Use

We use the following types of cookies on our website:

• Essential cookies: These cookies are necessary for the website to function properly. They enable basic functions like page navigation, access to secure areas of the website, and remember your cookie preferences. These cookies do not store any personally identifiable information and cannot be disabled.
• Performance cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and if error messages are received. All information collected is anonymous and used only to improve website performance.
• Functionality cookies: These cookies allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, personalized features.
• Analytics cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our website structure, content, and user experience.
• Marketing cookies: These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for individual users, thereby making them more valuable for publishers and third-party advertisers.
• Social media cookies: These cookies are set by social media platforms we have integrated into our website. They may track your browser across other sites and build a profile of your interests, which may impact the content and messages you see on other websites.

Third-Party Cookies

In addition to our own cookies, we may use various third-party cookies to report usage statistics, deliver advertisements, and provide social media features. These third-party services may include:

• Google Analytics for website analytics
• Google Ads and Facebook Pixel for advertising
• Social media platforms (Facebook, LinkedIn, Twitter, Instagram)
• Payment processors for secure transactions
• Customer relationship management (CRM) tools

These third parties have their own privacy policies, and we have no control over their cookies or how they use the information they collect.

Cookie Duration

Cookies can be "session" cookies or "persistent" cookies:

• Session cookies: These are temporary cookies that expire when you close your browser.
• Persistent cookies: These remain on your device until they expire or you delete them. Expiration periods vary depending on the purpose of the cookie.

Managing Cookies

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by:

• Browser settings: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. However, if you disable cookies, some features of our website may not function properly.
• Cookie consent tool: Upon your first visit to our website, you can manage your cookie preferences through our cookie consent banner.
• Opt-out links: For advertising cookies, you can opt-out through industry opt-out pages such as:
  • Digital Advertising Alliance (DAA): www.aboutads.info/choices
  • Network Advertising Initiative (NAI): www.networkadvertising.org/choices
  • European Interactive Digital Advertising Alliance (EDAA): www.youronlinechoices.eu

Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. At this time, there is no industry standard for how to respond to DNT signals, and we do not currently respond to DNT browser signals.

Mobile Device Identifiers

When you access our website via a mobile device, we may collect unique device identifiers and mobile advertising IDs. You can limit ad tracking or reset your advertising ID through your device settings.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. Please review this policy periodically to stay informed about our use of cookies.

Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us through the contact information provided on our website.

General Information

The information contained on this website and provided through our services is for general information purposes only. While we strive to keep the information up to date and accurate, AdFocus Solutions LLC makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on the website or in our communications for any purpose.

Professional Services Disclaimer

AdFocus Solutions LLC assumes no responsibility for errors or omissions in the contents of our services. The information provided through our website and services should not be considered as professional, legal, financial, or tax advice. You should consult with appropriate professionals for specific advice tailored to your situation.